INTRODUCTION
Welcome to THE EASTERN TEA COMPANY LIMITED!
These terms and conditions outline the rules and regulations for the use of YAVA’s Website, located at https://yava.co.in/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use yava.co.in if you do not agree to take all of the terms and conditions stated on this page.

By placing an order to purchase Products (Order) through the Website, you warrant that:

• You are legally capable of entering into binding contracts; and
• You are at least 18 years old and of sound mind to enter into a contract; and

The following terminology applies to all terms and conditions of these Terms of Use “Client”, “You” and “Your” refers to you, the person who logs in this website and is compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

ORDERING AND DISPATCH

• You can either order for products through our website or through the phone. After receiving your order, we will send you an email confirming your order that signifies the acceptance of your order by us.
• Once we receive payment from you we will send you an email confirming the receipt of your payment and also confirm the dispatch of your order. The dispatch can take up to 1-2 working days for confirmed orders.
• We have the right to cancel any order and refund your payment anytime before dispatch due to non-availability of product or otherwise.

DELIVERY & SHIPPING POLICY

We offer shipping within India only, since the shipping cost outweighs the tea cost forth delivery outside India. In case, a customer wants the product to be shipped outside India, please contact us for a custom quote via email.

FOR OUTSIDE INDIA ORDERS AND DELIVERIES:
www.yava.co.in is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (custom duties, tariffs, taxes, etc.)

FOR INSIDE INDIA ORDERS AND DELIVERIES:
We try to ship all retail orders received before 12 p.m. IST by the next working day. However, under exceptional circumstances it can take upto 5-7 working days for order processing. Shipping times may vary depending on your location.

We aim to dispatch the products within 24 hours of payment clearance and to have all orders delivered to customers residing in India within 5-7 working days depending on your choice of shipment. In case a product is out of stock, we will notify you of the delay and dispatch it as soon its back in stock.

Delivery information and charges are as follows:
You will be charged a weight handling fee for products delivered by YAVA Easy Ship in the following structure as listed below

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout. In case of the bill amount exceeding Rs 1000/- Shipping charges will be free of cost. Otherwise, shipping rates will be calculated as per below mentioned rates.

Courier rates
upto 500 gms – Rs 75/-
upto 1Kg – Rs 150/-
upto 1.5 Kgs – Rs 220 /-
upto 2 Kgs – Rs 300 /-
upto 2.5 Kgs – Rs 350 /-

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipment processing times

All Orders are processed within 2-3 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, we will contact you via email or telephone.

PRICE AND PAYMENT POLICY:

• All prices listed on our website are subject to change, but the changes will not affect orders that have already been accepted by us.
• The prices on our website are inclusive of all taxes. Shipping costs, as applicable, are added during checkout.
• The prices of our products have been computed carefully and listed on our website. However, due to unintentional errors, if the product purchased by you has been incorrectly priced, we will notify you via email or phone before accepting your order for instructions. You will then have the option to cancel your order if you desire or pay the differenceto confirm the order.
• All payments should made by the user before dispatch. We accept all major credit and debit cards as well as Netbanking, Wallets, etc. 
• Payment must be received before your order is processed

RETURN POLICY:
Subject to our Return Policy available in our website, we accept returns within 7 days of delivery of product by courier for defective products only. Refunds will be issued to the original payment method

7 Day Return Policy
Shopping with YAVA is safe because we offer you 7 day return from the date of receipt on Defective or Damaged items. If 7 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

Defective Items
In case you receive a defective item, write to yava@jbgroup.info or Call on 70039 07671 within 7 days of receipt of the product. Upon return of the item, YAVA ensures that contents of the shipment are not missing and the item is not used. We then either ship a replacement item (subject to availability of that particular item) or refund the product amount in full after we receive the defective or damaged material at store within 15 days of receipt of product at store. Address given below

How to Return?
Raise a Return request via Email or Phone 7003907671 at customer service: Send a picture of that item to yava@jbgroup.info  with the subject line “RETURN” within 7 days of receiving the product.

Ship back the product to us at:.
Ad Launchpad LLP , Salt Lake address

The product should be received by us maximum within 10 days of sending us the return request else the product will be ineligible for return.

Upon receiving the package, purchase price and courier charges, if any, borne by you will be refunded to you within 15 days after verification.

Terms and Conditions of Returns
Return will not be entertained if any one of the following conditions are found :

1. Product damaged due to misuse.
2. If the product is tampered.
3. If the product packaging is being tampered including the packaging box.
4. Any accessories supplied with the product are missing.
5. Product misses serial or UPC numbers
6. Any damage / defect which are not covered under the manufacturer’s warranty.
7. Product without original packing and accessories.
8. Products sold under offers do not qualify for YAVA’s 10 Day Return Policy.
9. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
10. To complete your return, we require a receipt or proof of purchase.

In case of any questions, write to yava@jbgroup.info or call us on 70039 07671

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The MRP amount of the product purchased will only be refunded. Shipping charges will be beared by you.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at yava@jbgroup.info

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yava@jbgroup.info or contact on Whats App# 7003907671.

Returning (if applicable)
To return your product, if non-perishable you will require to courier it at out store address,

AD LAUNCHPAD, LLP, YAVA – TEA & COFFEE, 11/1 Salt Lake City, Block EP, Sector V, SOUTH CITY PINNACLE, Kolkata – 700091.

WEBSITE AVAILABILITY
Yava may suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension.

Yava reserves the right to make any changes to the Website or to discontinue any aspect or feature of the Website without notice.

In the event that Yava, in its sole discretion, considers that you are making any illegal and/or unauthorized use of the Website, and/or your use of the Website is in breach of these Terms, Yava reserves the right to take any action that it deems necessary, including terminating without notice your use of the Website and, in the case of illegal use, instigating legal proceedings.

THE CONTRACT
After placing an Order, you will receive an email from YAVA acknowledging that YAVA has received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to YAVA to buy a Product from the third party (the Partner) that offers the Product for sale via the Website. All orders are subject to acceptance and availability of the product you have ordered by the Partner, If any product is unavailable with Partner, Yava will inform you and has the right to cancel the order.

For the avoidance of doubt, your contract with YAVA relates only to your use of the Website and the Services available therein.

COOKIES

We employ the use of cookies. By accessing yava.co.in, you agreed to use cookies in agreement with the YAVA’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

LICENSE & INTELLECTUAL PROPERTY RIGHTS

All contents on our website, including images, text and logos are the property of http://yava.co.in  and may not be used without our written permission.

Unless otherwise stated, YAVA and/or its licensors/Partners/Suppliers own the intellectual property rights for all material on yava.co.in. All intellectual property rights are reserved. You may access this from yava.co.in for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from yava.co.in
• Sell, rent or sub-license material from yava.co.in
• Reproduce, duplicate or copy material from yava.co.in
• Redistribute content from yava.co.in

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. YAVA does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of YAVA, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, YAVA shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

YAVA reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant YAVA a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media

SPECIFIC USE
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby INDEMNIFY the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

EXTERNAL LINKS AND HYPERLINKING TO OUR CONTENT

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us at yava@jbgroup.info if you would like to link to this website or would like to request a link to your website.

Denial and approval of any external link and hyoerlink will be the sole discretion of the Website Owner.

FRAMES

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

CONTENT LIABILITY

We shall not be hold responsible for any content that appears on your Website. You agree to indemnify, protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

RESERVATION OF RIGHTS

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions. We reserve the right to make changes to the terms and conditions. Any changes to the terms will be uploaded in our website.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

GENERAL

Entire Agreement
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

Alteration
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

Waiver
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

Cession
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party

Severability
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Dispute Resolution
This Agreement, the construction, enforcement and the interpretation of its terms and any disputes arising out of it shall be governed by the Laws of India and shall be subject to the courts located in Kolkata, and You hereby submit to the personal jurisdiction of such courts.

Comments or Questions
If you have any questions, comments or concerns arising from the website or any other relevant terms and conditions, policies and notices contact us at yava@jbgroup.info

PRIVACY POLICY

At yava.co.in, accessible from https://www.yava.co.in/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by yava.co.in and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in yava.co.in. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud 

Log Files

yava.co.in follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

You may consult to find the Privacy Policy for each of the advertising partners of yava.co.in.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on yava.co.in, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that yava.co.in has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, “Content”), apart from the ones owned by Us, is a third party user generated content and We have no control over such third party user generated content. The website’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Accessing And Updating Your Personal Information And Preferences

If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to yava@jbgroup.info. Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the Site may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a member, you may also choose not to receive such invitations by changing your preferences as indicated above. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.

FORCE MAJUERE
The Company shall not be liable for any loss, damage, delays, changes in shipment schedules or failure to deliver caused by accident, fire. Bands, strike, riot, civil commotion, insurrection, terrorists attacks, war the elements embargo. Failure of carrier, inability to obtain transportation facilities, government requirements, acts of God or public enemy, prior orders from others or limitations on the Company’s or its supplier’s products or marketing activities or any other cause or contingency beyond the Company’s control.

Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

yava.co.in does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update/modify/change our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. 

DISCLAIMER

We are not responsible for any damages that may result from our use of our website or products.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.